Refund policy

Last updated: 20 October 2026.

The short version: ask within 14 days of a payment and you get that payment back in full, no questions asked. Cancel any time to stop future charges.

1. Full refund within 14 days

If Backlink Monitor is not right for you, ask for a refund within 14 days of a payment and we refund that payment in full. You do not need to give a reason. This applies to the first payment and to every renewal, on monthly and on yearly billing. If the same account asks again and again after using the service for the whole period, we may decline: the policy is there for people who tried the service and it did not fit, not for free use.

2. After 14 days

A payment older than 14 days is not refunded for the part of the period you did not use. You can still cancel at any time: cancelling stops future charges, and you keep your plan until the end of the period you already paid for.

3. When we correct a charge

Write to us within 14 days and we refund or correct the charge if:

  • you were charged twice for the same period;
  • you were charged after you cancelled;
  • the amount or plan is not what you chose at checkout;
  • the service was unavailable for a significant part of a paid period (within 14 days of the end of that period; we refund the affected part or credit it).

4. Yearly plans

The same rules apply: a full refund within 14 days of the payment. After that, unused months are not refunded. You keep the plan until the end of the year and cancelling stops the next renewal.

5. How to ask

Open a ticket under Support in your account, or write to [email protected] from the email address of your account. Tell us the date and amount of the payment (or send the receipt). We answer as soon as we can, normally within two business days.

  • The money goes back to the card or payment method you paid with, through our payment processor (currently Stripe), in euros. We cannot refund to a different card or account.
  • It usually reaches your account within 5 to 10 business days, depending on your bank.
  • VAT or sales tax charged on the payment is refunded with it.
  • Currency conversion differences and fees charged by your own bank are not ours to refund.
  • When a payment is refunded, your account returns to the Free plan. Links beyond the Free limit are paused, never deleted, and your data stays.

7. Free plans, promo codes and referrals

The Free plan, plans granted by a promo code and plans earned through the referral programme have no cash value and cannot be refunded. If you paid with a discount code, we refund what you actually paid.

8. Your legal rights

Nothing here limits any refund or withdrawal right you have under mandatory law where you live, for example the right of withdrawal that consumers have in the EU. See also the Terms of Service.

9. Disputes with your bank

Please write to us before you dispute a payment with your bank. We answer quickly, and a refund reaches you sooner than a chargeback.

Contact

Backlink Monitor, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115, Estonia. Email: [email protected].